Accessibility Statement & Terms of Service

Effective Date: October 15, 2026

Welcome to H&E Janitorial LLC. These Terms of Service (“Terms”) and our Accessibility Commitment govern your relationship with us, including your use of our website, communication channels, and procurement of our commercial and residential cleaning services. By requesting a quote, booking an appointment, or using our services, you agree to these Terms.

1. Accessibility Commitment

H&E Janitorial LLC is committed to ensuring digital accessibility for people with disabilities. We continuously strive to improve the user experience for everyone and apply the relevant web accessibility standards. If you experience any difficulty accessing or navigating our website, please reach out to us using the support channels listed in Section 5, and we will gladly assist you.

2. Services Provided & How Customers Use Them

H&E Janitorial LLC provides professional commercial cleaning, facility maintenance, and residential janitorial services.

  • Quotes and Bookings: Customers may request service quotes or book cleaning appointments through our online contact forms, via telephone, or through authorized communication programs.
  • Service Scope: The precise scope of work, frequency, and specific areas to be cleaned will be outlined in your individual service agreement or approved digital quote.

3. Customer Responsibilities & Acceptable Use

To provide an optimal and safe service environment, customers agree to the following conditions:

  • Access to Premises: The customer must ensure our cleaning staff has safe, unhindered access to the scheduled property at the agreed-upon time.
  • Safe Work Environment: Properties must be free of hazardous conditions, volatile structural damage, or unsecured dangerous pets.
  • Acceptable Use of Communications: When interacting with our website or automated customer portals, you agree not to submit fraudulent information, deploy malicious code, or use our contact systems to distribute spam.
  • Account Abuse: We reserve the right to suspend communications or refuse service immediately if a customer engages in abusive, threatening, or harassing behavior toward our staff.

4. Payment, Cancellation, & Renewal Terms

  • Payments: Payments are handled on a case-by-case basis according to the specific terms outlined in your written contract.
  • Recurring Service Renewals: Multi-session or contract-based cleaning services will automatically renew according to the intervals defined in your specific service contract unless either party provides written notice of non-renewal within the contract’s specified window.

5. Client Support & Contact Information

For support, scheduling adjustments, billing inquiries, or accessibility assistance, please contact H&E Janitorial LLC directly:

6. SMS Text Messaging Program Terms

By opting into our text messaging program (such as checking a consent box during quote submission or texting us directly), you agree to the following SMS Terms:

  • Message Frequency: Message frequency may vary depending on your interactions with us, appointment reminders, and follow-up requests.
  • Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Check with your wireless provider for details.
  • How to Opt-Out: You can cancel the SMS service at any time. Just reply STOP to any text message you receive from us. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
  • How to Get Help: For assistance or technical support regarding our text messaging program, reply HELP to any message, or contact our support team at +1 419-618-3197.
  • No Purchase Condition: Consenting to receive automated SMS messages is not a condition of purchasing any cleaning services or commercial packages from H&E Janitorial LLC.

7. Age Restrictions & Eligibility

You must be at least 18 years of age to enter into a binding legal contract with H&E Janitorial LLC or to schedule services. By requesting our services, you represent and warrant that you meet this age requirement and possess the legal authority to authorize cleaning operations on the target property.

8. Privacy Policy Reference

We respect your personal data and privacy. All information gathered through our digital forms, customer accounts, and SMS opt-in channels is strictly governed by our comprehensive privacy guidelines. For details on how we collect, protect, and handle your data, please review our full H&E Janitorial LLC Privacy Policy.